Digital Tools
CUNY provides all students with access to a variety of technology resources for video chat, file storage and completing work.

Blackboard

• Check out CUNY’s training guides for BlackBoard and a helpful video from John Jay.
• See this guide and helpful video, created by a LaGuardia student to help you access and navigate Blackboard.
• Troubleshoot common issues in Blackboard.
• Log in using your CUNY credentials (username is firstname.lastname + the last 2 digits of your EMPL ID, and your password is the same as your CUNYfirst account).

Dropbox

• CUNY provides you with access to Dropbox and Dropbox Paper to store files and collaborate on projects.
• See the Dropbox Quick Start Guide.
• Log into your CUNY Dropbox account using your CUNY credentials (username is firstname.lastname + the last 2 digits of your EMPL ID, and your password is the same as your CUNYfirst account).

ePortfolio

• Learn the basics of using ePortfolio through this video series, check out more detailed videos and tutorials and find more ePortfolio resources.
• Discover how to create and update your ePortfolio – sign up for a workshop.
• Log into ePortfolio using your LaGuardia email address (@live.lagcc.cuny.edu) and password.

Office 365

• Gain access to your LaGuardia email (through Outlook) as well as other Microsoft programs, such as Word, Excel, PowerPoint, OneDrive and Teams, through your CUNY Office 365 account.
• Use these programs online or download them to your computer. (To download, click “Install Office” and then “Office 365 apps” after logging in.)
• Log into your CUNY Office 365 account using your LaGuardia email address (@live.lagcc.cuny.edu) and password
  • To log in, you'll need to complete Multi-factor Authentication (MFA) to verify your identity. Watch a demonstration.
  • Note: If a staff member invites you to a Microsoft Teams virtual meeting, you’ll need to log into Teams using your CUNYfirst credentials. See a video tutorial.

Zoom

• View the Join a Meeting video guide and see the Zoom FAQ.
• Check out security protocol and resources for Zoom.
• Log into your CUNY Zoom account using your CUNY credentials (username is firstname.lastname + the last 2 digits of your EMPL ID, and your password is the same as your CUNYfirst account).
• Download Zoom to your computer, tablet or phone. To log into the Zoom software or app on your device:
  • Open Zoom and click “Sign In.”
  • On the sign-in screen, click “Sign in with SSO.”
  • Type “cuny” in the “Your company domain box” and click “Continue.”
  • Log in using your CUNYfirst credentials.

CUNYfirst

• See the CUNY training guides to find out how to update your classes, pay your bill, view your grades and course history, update your personal information, view your unofficial transcript and more.
• See this guide and helpful video, created by a LaGuardia student to help you access CUNYfirst, add/drop classes and view your schedule.
• Log into CUNYfirst. (Reminder: your username is firstname.lastname + the last 2 digits of your EMPL ID.)

My LaGuardia & Student Email

• Find out what My LaGuardia offers, including your LAGCC email account, in this short video.
• See the following guides/videos, created by LaGuardia students to help with your email account and personal My LaGuardia page. (You’ll need to complete Multi-factor Authentication to verify your identify before logging in.)
  • My LaGuardia Guide and video
  • Accessing Email Guide – including Microsoft app authentication
• Look up your LaGuardia email address.
• Access your LaGuardia email through My LaGuardia or through your CUNY Office 365 account.
• Request help.
• Be aware of email scams and improve your cybersecurity knowledge.
• What happens to my e-mail after graduation?
  Keep your account even after you graduate. Your e-mail account will not be deleted after you graduate., To ensure that your messages and files are kept intact, you must login to your account at least once every semester, otherwise your content will be cleared, while your e-mail account remains.
  

My LaGuardia Mobile App
Find the free LaGuardia mobile app in the Apple Store or Google Play to access the College Catalog, eTools, news, events and much more.

Technology Support
Having problems logging in or using these digital tools? If the resources above are not helping you, feel free to:

• Visit the CUNY IT Help website and type your question into the search bar for answers and support.
• Request help or call 718-482-6121 or 718-482-6157. (After-hours support is available 8 p.m. to 8 a.m. at 646-664-2024.)

Upload Documents in CUNYfirst

• Review instructions for uploading your financial aid, health and registrar documents.

Virtual Backgrounds
Download LaGuardia background images to use in your video calls for classes and meetings!

• Click on the download icon and choose “Large (2048 x 1295)."
• See a CUNY guide to change your background and other privacy settings in Microsoft Teams, Zoom and Webex.

Additional Resources
Find out about community and business resources for technology support, financial assistance, mental health options and more.

CUNY Discounts
CUNY offers discounts on a number of items, including computers, software, office supplies and phone plans. Find the details at offers.cuny.edu.

Laptop Loans
LaGuardia and CUNY have acquired laptops for students to successfully participate in distance learning.

• Please contact the Student Information Center (SIC) at LaGuardiaNews@lagcc.cuny.edu for assistance or to request a device. (Be sure to tell them your EMPLID.)
  • SIC hours: Monday & Thursday 9 a.m.–7 p.m. and Tuesday, Wednesday & Friday 9 a.m.–5 p.m.
• If you already submitted a laptop request, please log in to My LaGuardia to arrange a curbside pickup.
• If you have equipment you need to return, email PM_Office@lagcc.cuny.edu.

Need internet access? See if you’re eligible to apply for the Emergency Broadband Benefit Program.