Student Help

Your advisor and advising team support you throughout your time at LaGuardia to make sure you pick the right classes and stay on track to graduate. Visit them virtually or in person during drop-in hours, or make an appointment on Navigate. Learn more about Student Advising Services, advising for International Students, ASAP, CD, or CUNY EDGE.

LaGuardia’s Bookstore operates completely online at laguardia.textbookx.com. Students visit the website to order online and have course materials shipped to their home while digital course material access is emailed. Log into the website with your CUNY login to see a personalized page with the courses you registered, for plus the texts that your professors assigned to them. You can then select from the new, used, rental, and eBook options available. The Bookstore also hosts a marketplace, where students around the country and other third-party sellers sell new and used textbooks at heavily discounted prices. Created in partnership with Akademos, Inc. and powered by TextbookX, the online bookstore simplifies the course materials process for students while providing them with a variety of physical and digital textbook options.

Find a specific faculty or staff member in the LaGuardia directory. (When emailing faculty or staff, please be sure to include your full name and EMPL ID# along with your question.)

For general questions, you can Ask LaGuardia, live chat with us on the LaGuardia website during business hours, or email CallCenter@lagcc.cuny.edu.

An ePortfolio is your personal website that allows you to document, deepen, and reflect on your learning experiences during your time at LaGuardia. Using the ePortfolio allows you to connect your past and your future, your challenges and your growth, your learning and your life. Overall, ePortfolio is a process to help you tell your story. Login and learn more about ePortfolio.

CUNYfirst lists the mode of delivery for each individual class section. Check your schedule in the CUNYfirst Student Center for these details.

Types of Instruction Modes:

• In-Person – Classes take place on campus during scheduled meeting times.
• Online – Class instruction occurs remotely; you will need to connect via a computer, laptop or tablet. Online classes may be synchronous or asynchronous.
  • Synchronous – The class meets live with an instructor during a scheduled meeting time. You are expected to attend the class online on the specified day and time.
  • Asynchronous – The class will not meet live on a specific day and time. Instead, you will complete lectures, readings and assignments on your own time, and you will have opportunities to meet with your instructor online during their office hours.
• Hybrid – A combination of in-person and online learning. Students are typically expected to participate in both.
  • HyFlex (or HyperFlex) – Flexible courses are simultaneously offered in-person and online, and students can choose the modality that works best for them.

Whether you are taking classes in-person, online, or a mix of both, you’ll need to access a variety of tools to ensure a successful semester.

If you do not have a reliable device at home, you may borrow a Chromebook, laptop, or iPad from LaGuardia. Device requests are handled by the Library’s Media Services. For more information, including a list of available devices and loan guidelines, visit Media Services in the Library website section.

• You can also go directly to the Media Help Desk to borrow media items on a first come, first served basis. To contact the Media Help Desk, call 718-482-5431 or email media@lagcc.cuny.edu.

The LaGuardia Library gives you access to about 776,000 ebooks and 161 databases, and our librarians are ready to help you find resources and provide answers to your questions.

Use your CUNY credentials (username is firstname.lastname + the last 2 digits of your EMPL ID, and your password is the same as your CUNYfirst account) to access:

• CUNYfirst – Update classes, pay your bill, view grades, upload vaccination documents, and more.
• Office 365 – Access email, Word, Excel, PowerPoint, Microsoft Teams and more.
• Navigate – schedule appointments, communicate with advisors and faculty, and more.
• Zoom – Attend virtual meetings or classes.
• Dropbox – Store files and collaborate on projects.
• Schedule Builder – Find and register for classes.

If you need help, please create a service ticket.

Visit CUNY IT Help to browse the knowledge base; request support from a Student Technology Mentor; please also visit the Student Technology Helpdesk (STH) located in B127; or call 718-482-6117.

EAB Navigate 360, more simply known as Navigate, is a student, faculty and staff portal that connects members of the college community through appointments, shared notes, communications features, and much more. Learn more.

Students may print in campus computer labs. In Open Computing Area labs where users log in, just click print then retrieve your document(s) from a release station when you are ready to pick up the document(s). In academic computer labs and quick print stations, users will need to enter their credentials after clicking print.

Live@LaG Print manages printing in the lab and classroom environments. Live@LaG Print assists the College in understanding the academic printing needs of students, allowing us to fine-tune printing policies to match those needs. Live@LaG Print allows students to monitor how many pages are in each print job, as well as a history of the print jobs they have sent. There are also features that allow users to see what their print jobs’ environmental impact is on trees, carbon, and energy.

• Printing policies

• • Minimize printing multiple copies of print jobs (Copy machines are available in the Library.
  • Print jobs must be 30 pages or less, Live@LaG Print will automatically deny documents that are more than 30 pages.
  • Use only the paper provided in the computer labs. If you need to print on special paper, see a lab technician.
  • The printing of envelopes, transparencies or mailing labels are prohibited in labs.
  • When printing large documents from the web, use Print Preview to print only those pages you need rather than the entire document.
  • When printing PowerPoint presentations print three – six slides to a page to minimize paper consumption. Lab technicians can assist you with this.
  • Documents printed in Open Computing Areas are held in the cloud and can be picked up at any release station by swiping your LaGuardia ID Card or entering your Empl ID, your password is your Empl ID + the last two digits of your birth year.
  • Please report any printer problems immediately to a technician.
  • Specialty computer labs, such as the ePortfolio, Library Media Resources, and SGA Study Hall labs provide users with special balances that are only available for use within those labs.

LaGuardia Community College established the Student Technology Fee (STF) in 2002 to improve computer services for students and faculty. The fee is $100 per semester for full-time students and $50 per semester for part-time students. In cases of financial hardship, individual students may have the fee waived.

A Committee for Academic Technology Services (CATS) was formed in 2013 to coordinate the use of STF resources. This committee focuses on technological resources directly used by students, such as computers, software, networks, and internet access. Their recommendations prioritize supplementing institutional support, supporting general technology resources before specific ones, prioritizing direct student access over mediated access, and investing in academic or instructional technologies before non-academic ones. They also emphasize maintaining and upgrading existing resources before investing in new ones, while encouraging seeking funding from various sources.

• Student Technology Fee Project 2022 – 2023
• Student Technology Fee Project 2021 – 2022
• Student Technology Fee Project 2020 – 2021
• Student Technology Fee Project 2019 – 2020

Pursuing your education while balancing work, family and other responsibilities can be challenging, but you’re not alone; we’re here for you. We have a variety of services to support your academic, professional, and personal success. Check out all of Rebel’s Resources to learn more.

Visit the CUNY IT Help knowledge base; request support from a Student Technology Mentor; submit a helpdesk ticket; feel free to visit the new Student Technology Helpdesk (STH) located in B127; or call 718-482-6117.

Need a little extra help in a specific class or writing a paper? Discover the support available through tutoring services.