• Webinars and Recorded Trainings to Help You Teach Remotely







    Technology Support and Access

    All Technology

    For help with any technology, contact the LaGuardia I.T. HelpDesk by:

    • Website Form
    • Email: ITHelp@lagcc.cuny.edu
    • Phone: 718-482-6134
    • Faculty & Staff Portal: From the LaGuardia Web Site choose My LaGuardia > Faculty & Staff, log in, then under Request Support, click on IT HelpDesk

    Blackboard

    Microsoft Office 365 for Education

    This CUNY page will provide you with a variety of resources to help you navigate and utilize the sharing and collaborative services provided by the Microsoft Office365 platform, including the following applications:

    • Excel 365 – the cloud version of MS Excel;
    • OneDrive – the cloud storage service;
    • OneNote – free-form information gathering collaboration tool;
    • PowerPoint 365 – the cloud version of MS PowerPoint;
    • Teams – a unified communication and collaboration platform that combines that, video meetings, file storage, and app integration;
    • Word 365 – the cloud version of MS Word.

    If you have any questions about Microsoft Office 365 training contact CISTraining@cuny.edu


    Outlook

    ZOOM Access and Support
    • To access your ZOOM account, go to ZOOM portal page and choose Sign in. You will be taken to familiar CUNY login prompt where you enter yourFirstname.LastnameNN@login.cuny.edu login credentials to reach your account.
    • Using the ZOOM web-based portal is the best way to reach the ZOOM site. For Desktop and Mobile App users: Use Sign-In with SSO and the Company Domain: CUNY to use your CUNYFirst Login. For more detailed instructions with screenshots use this link for a printable PDF: Login Instructions
    • ZOOM security protocols/practices are required for campuses, programs, academic departments, offices, faculty or staff that use ZOOM for any CUNY related activities.
    • ZOOM installers and plugins are available for all platforms and the latest versions can be downloaded from the online Help Center
    • Technical Support is available from ZOOM. As a licensed user you can go to the ZOOM Tech Help Center and Login support Issues can be reported to LaGuardia campus IT using the e-mail: ZoomHelp@lagcc.cuny.edu.

    CUNY Technology Services for Faculty

    Campus Visit Protocols for Faculty and Staff
    • Each Division has designated at least two liaisons to serve as divisional approvers charged to review and approve faculty and staff member visits. The following steps describe the request process for visits: Requestors will need to access the Campus Access Request Form via the faculty/staff web portal and include reasons for the campus visit. Requests must be submitted 48 hours in advance. (Use Outlook credentials to navigate.)
    • Requests submitted will be automatically sent to divisional liaisons for approval.
    • Upon approval, the requestor will receive an email with instructions on how to download the Everbridge app and complete the mandatory Daily Health Screening/COVID Symptoms Checker.
    • Everbridge App: Instructions how to access and use the Symptom Checker.
    • In situations where a smartphone with an Everbridge app is not available, the questionnaire is accessible via a daily email or in-person at the CUNY location. Everbridge Health Screening via Email PDF
    • For complete protocols including Essential Staff, Contractors, Students, Visitors, Guests and Children, visit Protocols for Accessing Campus Facilities .

    New Library System: ALMA by Ex Libris

    Distance Learning with the LaGuardia Library