Employment Opportunities

The Front Desk Coordinator is a key administrative role within the Health Services Center, responsible for ensuring the efficient and welcoming operation of the front office. This position supports health services operations through student engagement, scheduling, data entry, and communication—while maintaining confidentiality and promoting health awareness across campus. Reporting to the Director of Health Services Center, the Front Desk Coordinator will assist with the following duties:

Administrative and Office Support:

• Greet students, staff, and visitors in a courteous, professional manner.
• Answer phones, respond to inquiries via email, phone, and in person.
• Schedule appointments for medical staff and immunization services using EHR or scheduling software.
• Maintain updated front desk procedures and forms.
• Assist with clerical tasks including scanning, filing, inventory tracking, and mail distribution.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and electronic health records systems or database platforms.
• Strong organizational, interpersonal, and organizational skills. Attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to interact effectively with a diverse college population.
• Support department projects and reporting needs as required by the Director.

Data Entry and Records Management:

• Enter and update immunization records and medical compliance data onto CUNY First system.
• Assist with uploading and verifying vaccine documentation in accordance with CUNY and DOH guidelines.
• Flag and communicate missing or noncompliant records to appropriate staff.

Health Promotion and Event Support:

• Assist in coordinating and promoting health observances and events (e.g., flu clinics, Pride Health Fair, Go Red Day).
• Create and distribute health promotional education materials for health-related programs.
• Support registration and logistics for on-campus wellness events.
• Attend and support health outreach events as needed.
• May occasionally require flexible scheduling to support events outside of regular business hours.
• Perform additional tasks as assigned to support the operations and mission of the Health Services Center.

Compliance and Confidentiality:

• Adhere to FERPA, HIPAA, and all institutional confidentiality standards.
• Handle sensitive health information with discretion and professionalism.

Minimum Qualifications

• Minimum of two (2) years of administrative experience, preferably in a health, academic, or student services environment.
• Ability to multitask, prioritize responsibilities, and work independently in a busy environment.

Preferred Qualifications

• Associate degree or higher in healthcare administration, office management, or related field.
• Prior experience in a college or healthcare setting.
• Knowledge of immunization requirements and public health protocols.
• Bilingual skills (Spanish, Mandarin, Bengali, or other languages spoken in the community).
• Training in HIPAA, FERPA, or trauma-informed care.
• CPR/BLS certification (or willingness to obtain).

Compensation

$30,000 – $36,000

Salary is commensurate with education and experience

How to Apply

Please submit resumes with cover letters to: Fedeline St. Germain at fstgermain@lagcc.cuny.edu with subject header: Front Desk Coordinator – Health Services Center.

LaGuardia Community College is an Equal Opportunity Employer. We encourage individuals from underrepresented groups to apply and support our commitment to inclusive excellence.