Our aim is for every student to be satisfied with their experience of LaGuardia. We understand, however, that problems arise from time to time, and students may wish to express concern or dissatisfaction with aspects of OSD or the quality of services provided. We encourage feedback, as it allows us to address problems and improve the student experience.
Please note: Complaints can arise as a result of mismanaged expectations, by either party, and most of them can be resolved informally or locally. Therefore, you must pursue an informal resolution before submitting a formal complaint.
To file a complaint with the Office for Students with Disabilities please fill out the Disability Services Grievance Form and submit it in person to Room M-102.
If the complaint cannot be resolved internally, it will be referred to the College ADA Coordinator for resolution.
In consideration of any complaint, OSD will adhere to the following principles:
In consideration of any complaint, OSD will adopt the following practices:
Our Complaints Procedure focuses on resolving complaints rather than apportioning blame. Confidentiality owed to staff and students will be protected. Details of a complaint may, however, need to be shared with relevant parties (on a need-to-know basis) in order for a full investigation to take place, and individuals named in a complaint will be made aware of the allegations and have the opportunity to give their version of events.