Student Support
Contact Us
Room: E-Building, E-512
Phone: (718) 482-6119
OIRA@lagcc.cuny.edu
Pillar Goals
Ensure the Equitable Delivery of Student Support Services
- Graduation (FTFT freshmen 3-year)
- 6-year baccalaureate graduation (FTFT freshmen)
- Percentage of transfer within two years of graduation
- 1-semester retention (FTFT freshmen)
- 1-year retention (FTFT freshmen)
- ✓ CUNY Lifting New York KPIs
- 32% 3-year graduation (2030 (CUNY)
- 34% baccalaureate graduation (2030 CUNY)
- 66% 1-year retention (2030 CUNY)
Action: Schedule support services to meet all students’ needs
- Evaluation by annual student survey
Action: Ensure that ACE students have access to as many support services as possible
- Evaluation by annual student survey
Action: Provide professional development to faculty, staff, and advisors to help them respond effectively to students who display a need for counseling or other mental health support
- Number of faculty participating in workshops and other activities related to students’ mental health needs
Action: Increase support for students with disabilities, including neurodiverse students, and students who are deaf or hard of hearing
- Number of students served by Office of Accessibility
- Number of students participating in ACCES- Pre ETS programs
- Number of students served by the Program for Deaf Adults
Action: Increase availability of emergency support from LaGuardia CARES
- Number of students (Degree and ACE) served by LaGuardia CARES
- Total $ of Foundation support provided to LaGuardia CARES
Action: Increase support for international students (advising, financial assistance, language barriers, on-campus employment, etc.)
- Evaluation by annual student survey
- 3-year graduation rates for international students
Action: Provide regular assessment of student support programs to ensure positive outcomes for students and drive continuous improvement
- Percentage of AES Planning & Assessments Completed
Increase Students’ Awareness and Utilization of Support Services
Action: Ensure that all students (degree-seeking and ACE) get access to support services
- Evaluation by annual student survey
Action: Increase use of financial risk indicators to identify students that may need emergency aid or other financial support
- Develop system to record students with risk indicator
Action: Use data and predictive analytics to predict needs, anticipate obstacles, and communicate in a timely manner with students that may need support
- Number of students receiving non-academic intervention and support (via EAB)
Increase Participation in Clubs, Athletics, Student Government, and other Extra-Curricular Activities
- Number and percentage of degree-seeking students participating in Student Life clubs and activities
Action: Schedule events to maximize student participation/Reduce number of conflicting activities
Action: Increase opportunities for students to serve as tutors and peer mentors
- Number of students serving in tutoring, peer mentoring, and other student support programs
Action: Develop Co-Curricular Transcripts and provide them to students
- Number of students with Co-Curricular Transcripts
Action: Create paid and unpaid community service opportunities for students with CBOs and other partners
- Number of students participating in community service activities
Improve the Student Experience
Action: Provide programs, services, spaces, and resources that foster a sense of belonging
- Evaluation by annual student survey
Action: Create leadership opportunities that empower students and build confidence and agency
- Number of student leadership opportunities
- Number of students participating in leadership training/workshops
Action: Increase on-campus employment of students
- Number of students employed as College Assistants
- Number of students employed via RF
- Number of students employed via Federal Work Study
- Number of students employed via Foundation