The Center for Contract Training (CCT) at LaGuardia Community College provides customized consultative learning and development services for corporations, public sector agencies and nonprofit organizations. Our staff assesses, designs, develops, delivers and evaluates customized training initiatives that support the growth of an organization’s employee skill base.
With more than 25 years of experience, CCT has created a team of subject matter experts comprised of organizational development specialists from the Greater New York Metropolitan Area. Our staff and consultants are accomplished educators, seasoned business professionals and knowledgeable government experts. Their expertise, combined with the rich resources of LaGuardia Community College – educating more than 45,000 New Yorkers annually through degree, certificate and continuing education programs – and the City University of New York (CUNY), result in timely and cost-effective customized training programs that guarantee you a significant return on investment.
Request a Consultation
Please complete the online form.
CUSTOMIZED TRAINING METHODOLOGY
CCT uses the ADDIE (Analysis, Design, Development, Implementation and Evaluation) model as a framework for instruction design and delivery.
The Analysis phase clarifies instructional problems and objectives, and identifies the learning environment and learner’s existing knowledge and skills. Working with key stakeholders on the project, we uncover and document the goals of the training, audience details, assessment opportunities and how this training fits into larger professional development initiatives. This may be done through meetings, job shadowing, and/or informational interviews. We also gather specific source materials, which may include operation manuals, job descriptions and/or authentic work products. This helps us discover the desired new behavior for participants. Findings are validated with the client before moving into the next phase.
The Design phase begins when LaGuardia identifies a subject matter expert and develops learning objectives based on content identified in the Analysis phase. From these learning objectives, assessment instruments, exercises and instructional content are identified. Again, the instructional design is reviewed and approved by the client before entering Development phase.
Development is when the subject matter expert creates and assembles content assets blueprinted in the Design phase. The project is reviewed and revised according to feedback. This phase may include a pilot cohort to incorporate employee feedback and evaluation. The instructional content is reviewed by the client.
Implementation is the actual roll-out of training to the desired population. Careful review of assessment and employee evaluations are used to adjust training delivery in real time.
The Evaluation phase is a global review of the overall outcome of the training. This includes re-engagement with key stakeholders to review training outcomes and efficacy.
CCT partners with employers ranging from NYC Department of Administrative Services to Memorial Sloan Kettering Cancer Center to deliver customized training for over 1,000 employees annually.