• Frequently Asked Questions


    Distance learning is education and instruction that takes place without physically being in a classroom. Distance learning takes many forms, though courses are often taught online through platforms such as Blackboard and Digication.


    Check out our resources for students and faculty.


    Distance learning has been implemented for the remainder of Spring Session I, from March 19, 2020 through June 15, 2020 and will continue through Spring II, June 20- August 10, 2020. Some courses that were unable to run in Spring I are expected to return to campus in Spring II, including some lab and music courses.


    The Tuition Refund Policy for the College as listed in the College Catalog remains in place for the Spring 2020 semester, as are the Academic Appeal, Financial Aid Appeal, and Tuition Liability Appeal processes. If you have documented COVID-19 illness yourself, you can apply for a Medical Withdrawal or Leave of Absence.

    If you have COVID-19 related issues, such as direct care for high risk family with the illness or increased job duties as a first responder resulting from the pandemic, you can file an appeal. Appeals based on a change of course modality (from in-person to distance learning) will not be considered.

    The University will waive 50% of the Spring 2020 Student Activity Fee for students enrolled in CUNY colleges on a 12-week & six-week calendar. The portion of the fee which supports the activities of the University Student Senate will not be waived.


    As part of The City University of New York’s response to the COVID-19 pandemic, all students shall have the option to convert any or all of the (A-F) letter grades they earn in their classes, during the spring 2020, to Credit/No Credit grading.

    Before choosing this grading option for one or more of their classes, students will consult with their academic and financial aid advisors regarding potential impact to their financial aid, licensure requirements, and graduate school admissions.

    Students will be able to make this decision up to 20 business days after the University’s final grade submission deadline or the date of actual grade posting, whichever is later.

    A passing letter grade will convert to ‘CR’ with credit for the class being awarded, while a failing grade will convert to ‘NC’, with no credit awarded. Credit/No Credit grades will not impact the student’s GPA.

    Students with Credit/No Credit grades will be able to transfer those courses across colleges within CUNY, per current policy.

    This policy will override all program-level grading policies currently in effect at CUNY institutions, including those related to courses within the major, pre-requisite courses, honors courses and maximum number of credits that a student can earn with Credit/No Credit grades.

    The grade glossary, attached to each transcript, will be updated to include a notation denoting that Spring 2020 grades, including CR or NC, were earned during a major disruption to instruction as a result of the COVID-19 pandemic.


    No, financial aid is not impacted as long as you remain enrolled. If you make any changes in your schedule your financial aid may be affected.


    Following guidance from CUNY, the Centers for Disease Control and the World Health Organization, effective March 12, 2020 all on-campus events scheduled through the end of Spring Session 1 (June 15, 2020) that anticipate having 50 or more attendees are cancelled. Please check  laguardia.edu/calendar for the latest updates.


    If you show flu-like symptoms, such as fever, cough and shortness of breath, call the LaGuardia Health Services Center at 718-482-5280 rather than go in person, and follow their directions. You may also contact your primary care physician or call 311.


    According to the Centers for Disease Control and Prevention (CDC), “Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.”


    We strongly suggest you follow these basic steps:
    • Wash your hands regularly with soap and water for 20 seconds, and use an alcohol-based handsanitizer to help stop the spread of germs. Air dryers are safe to use.
    • Stay home if you are sick, and avoid contact with sick individuals.
    • Cover your nose and mouth with a tissue or sleeve when sneezing or coughing — do not use your hands.
    • Do not touch your face with unwashed hands.
    • Get the flu vaccine to protect yourself from the flu, which has similar symptoms.
    • Wearing a face mask is not considered necessary if you are not sick, unless it is directed by a health care provider.


    We understand that students may be experiencing heightened levels of anxiety during this time. Students feeling anxious or worried are encouraged to contact the Wellness Center at wellnesscenter@lagcc.cuny.edu.
    For Faculty and Staff: CUNY’s Employee Assistance Plan (EAP) is available to work with you and your household members toward addressing this. CUNY’s EAP may be reached at 1-888-993-7650 or www.deeroaks.com.


    See additional CUNY Guidance on Academic Continuity.





    FAQ Specific to The Division of Adult and Continuing Education (ACE)



    Most Continuing Education courses have moved to distance learning as of March 19, 2020. If you have a question about an existing course that meets off campus, please reach out to your instructor or program contact. If you do not have their contact information, please call the Continuing Education Enrollment Services office at (718) 482-7244.

    Yes, registration for Spring and Summer 2020 is still open.
    To learn about Continuing Education programs and courses visit laguardia.edu/ce.
    To register:
    Call (718) 482-7244
    Email acereg@lagcc.cuny.edu
    Visit: www.lauguardia.edu/acereg

    Please contact Continuing Education Enrollment Services at (718) 482-7244 or acereg@lagcc.cuny.edu regarding refunds.

    All Continuing Education courses will continue via distance learning.

    Yes, our full range of Small Business & Entrepreneurial Services are operating via digital platforms. If you have questions, please contact your program.