LaGuardia Community College’s Student Advocate/Ombuds Officer offers a confidential, neutral resource for students to receive assistance, voice concerns and complaints. The Student Advocate/Ombuds Officer serves as a mediator who strives to address issues and facilitates communication and resolution in a fair and equitable manner. The term “Ombudsman” originated in Sweden in 1809 when a public official was appointed to deal with individual complaints against government acts. Mission of the Office To create opportunities for students to grow academically and socially. What are the services of the Ombuds Office? The College Ombuds provides information about LaGuardia Community College’s policies, procedures, services, rights and responsibilities. Also, visit the Student Complaint Resolution.
The Ombudsperson receives and suggests modifications to the institution based on students’ concerns. When trends are observed, or an incident occurs more than three times in a semester, the Ombudsperson makes recommendations for improvement to the appropriate Chair, Dean or Director and the VP of Student Affairs is copied. The Ombudsperson shares trend data about student complaints monthly with the Student Affairs Leadership Team and and makes presentations to departments and offices, as needed. With regard to trends in academic complaints, the Ombudsperson will advise the VP of Student Affairs and the VP or his/ her designee will contact Academic Affairs directly regarding the issues observed.
The Student Advocate/Ombuds Officer will assist in resolving issues and concerns.
Any student seeking advice can use the services of the Student Advocate/Ombuds Officer. Who is LaGuardia’s Student Advocate/Ombuds Officer? Dr. Robert WaltonStudent Advocate/Ombuds Officer Office of the Vice President of Student Affairs, Room M-103C (718) 482-5414 firstname.lastname@example.org Office Hours: Monday through Friday: 9:00 AM to 5:00 PM *Friday hours will resume August 18 Additional evening hours available by appointment