31-10 Thomson Ave
LIC, NY 11101
Phone: 718-482-5279Fax: 718-482-6055
Monday – Thursday
9:00AM - 8:00PM Friday
9:00AM - 5:00PM (except summer)
LaGuardia Community College is committed to providing a high quality educational experience for all our students, reflected in excellent academic, administrative support services. Our aim is for every student to be satisfied with their experience of LaGuardia.
From time to time problems do arise and students may wish to express concern or dissatisfaction with aspects of OSD or the quality of services provided. OSD’s policy is to encourage feedback regarding perceived problems so that they can be addressed and improvements be made to the student experience. We see the handling and monitoring of complaints as an important aspect of our quality assurance procedures.
Complaints can arise as a result of mismanaged expectations, by either party. Most of them can be resolved informally or locally. Our office strongly encourages resolution of this kind and a student wishing to register a complaint will be expected to have pursued informal resolution prior to bringing a formal complaint.
In consideration of any complaint OSD will adhere to the following principles:
In consideration of any complaint OSD will adopt the following practices:
The Complaints Procedure focuses on resolving complaints rather than apportioning blame. Confidentiality owed to staff and students will be protected. Details of a complaint may, however, need to be shared with relevant parties (on a need to know basis) in order for a full investigation to take place, and individuals named in a complaint will be made aware of the allegations and have the opportunity to give their version of events.
To file a complaint with the Office for Students with Disabilities please fill out the Disability Services Grievance Form and submit in person to Room M-102.
If the complaint cannot be resolved internally, it will be referred to the College ADA Coordinator for resolution.