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Main Building – Room MB79
Phone: 718-482-5580
Fax: 718-609-2044
Email: buildingops@lagcc.cuny.edu
31-10 Thomson Avenue
Long Island City, N.Y. 11101
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FREQUENTLY ASKED QUESTIONS
Q. How do I request services from Building Operations?
A. Building Operations uses an automated ON DEMAND WORK REQUEST SYSTEM that enables each department to submit requests using the internet.
Each department has two or more “authorized requestors” who are able to enter the department’s requests into the system. Additional information about on the ON DEMAND WORK REQUEST SYSTEM can be found under SERVICES.
Q. Can requests be made over the phone?
A. Only facilities-related emergencies are taken by phone for dispatch and entry into the automated ON DEMAND WORK REQUEST SYSTEM.
Facilities-related emergencies include such items as:
a. Partial or full power outages/electrical
b. Problems with air temperature or ventilation
c. Problems with doors
d. Elevator-related problems
e. Floods
Q. What is the usual turn around time for a paint request?
A. Paint requests are accepted on a first come, first served basis. A member of the Building Operations staff does examine each area prior to authorizing each request. If an area’s condition indicates a pressing need (e.g. damage from leaks, holes in walls, excessive graffiti) that request will be placed ahead of other requests of a less urgent nature.
Many users feel that requests for painting take an unusually long time to process. Please bear in mind that Building Operations has the responsibility for maintaining the entire campus and must paint all public areas on a priority basis.
Q. What specific tasks are performed by Building Operations?
A. Please click on the SERVICES tab located at the top and bottom of each page to learn about all or specific tasks performed by this department. Information is also provided on common tasks that are handled by other departments within LaGuardia, including where possible, contact information.
Q. If I have a comment, a question or suggestion related to Building Operations what should I do?
A. Please contact Building Operations for any of these items using our e-mail address in the COMMENTS section of our website. All e-mails are kept confidential so feel free to be as specific as you need to be and feel comfortable discussing individual staff members or tasks performed.
These e-mails are read and handled by supervisory staff and your name will not be divulged.
Q. How does Building Operations charge for services that are not considered routine?
A. Building Operations does what is called a
charge-back for work which requires the requesting department to pay for some or all of a requested job. Detailed information on charge-backs can be found in the SERVICES section of our website.
Q. How do I check the status of my work order?
A. Please go to the SERVICES section of our website and double click on On Demand Work Request System to obtain detailed information about the ON DEMAND WORK REQUEST SYSTEM including how to check the status of work requests.
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