• Student Advocate/Ombuds Office

    LaGuardia Community College’s Student Advocate/Ombuds Officer offers a confidential, neutral resource for students to receive assistance, voice concerns and complaints. The Student Advocate/Ombuds Officer serves as a mediator who strives to address issues and facilitates communication and resolution in a fair and equitable manner.

    The term “Ombudsman” originated in Sweden in 1809 when a public official was appointed to deal with individual complaints against government acts.

    Mission of the Office
    To create opportunities for students to grow academically and socially.

    What are the services of the Ombuds Office?
    The College Ombuds provides information about LaGuardia Community College’s policies, procedures, services, rights and responsibilities. Also, visit the Student Complaint Resolution.

    The Ombudsperson receives and suggests modifications to the institution based on students’ concerns. When trends are observed, or an incident occurs more than three times in a semester, the Ombudsperson makes recommendations for improvement to the appropriate Chair, Dean or Director and the VP of Student Affairs is copied. The Ombudsperson shares trend data about student complaints monthly with the Student Affairs Leadership Team and and makes presentations to departments and offices, as needed. With regard to trends in academic complaints, the Ombudsperson will advise the VP of Student Affairs and the VP  or his/ her designee will contact Academic Affairs directly regarding the issues observed.

    The Student Advocate/Ombuds Officer will assist in resolving issues and concerns.

    • Serve as an impartial advocate for fair and equitable resolution to problems
    • Analyze, conduct impartial investigation and resolve problem
    • Offer information about the College’s policies and procedures
    • Present a range of options for resolving problems
    • Facilitate communication, use shuttle diplomacy, and mediate disputes.
    • Foster equity, fairness, pluralism and institutional values.
    • Assess student needs and refer to appropriate services
    • Maintain confidentiality and follow-up to ensure students’ success
    • Adhere to professionalism, ethics and responsibility
    • Make recommendations for institutional improvement

    Any student seeking advice can use the services of the Student Advocate/Ombuds Officer.

    Who is LaGuardia’s Student Advocate/Ombuds Officer?

    Dr. Robert Walton
    Student Advocate/Ombuds Officer

    Office of the Vice President of Student Affairs, Room C-317
    (718) 482-5414
    E-Mail: rwalton@lagcc.cuny.edu

    Office Hours:
    Monday through Friday: 9:00 AM to 5:00 PM
    Additional evening hours available by appointment

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